Support
Last updated: 9 September 2026
Fitovo is built by a team of one, so support is me reading and replying to email: no ticket queue, no bot. Write to hello@fitovo.co and I'll get back to you, usually within a day or two.
If you're on the TestFlight beta, the fastest way to report a bug is TestFlight's own feedback screen (shake your phone, or the feedback link in the TestFlight app), it attaches a screenshot and your device details automatically. Email works just as well if that's easier.
Common questions
The app isn't syncing with my Apple Watch, Oura ring or Whoop
First check Settings → Privacy & Security → Health on your iPhone and confirm Fitovo has permission to read the data types it needs (heart rate, HRV, sleep, workouts). For Oura, check the ring is still connected to the Oura app itself: Fitovo reads through it. A restart of the Fitovo app usually picks up a missed sync. Still stuck? Email us with your device model and iOS version.
Which wearables does Fitovo support?
Apple Watch, Oura ring and Whoop, today. Garmin, Polar, Fitbit and a plain heart-rate strap are on the roadmap. New Whoop connections can briefly pause while we're within Whoop's own developer review limits. Existing connections keep working either way. No wearable at all? The app still works: readiness switches to a short daily check-in instead.
How do I manage or cancel my subscription?
Fitovo bills through your Apple ID, so subscriptions are managed entirely in Settings → [your name] → Subscriptions on your iPhone, the same place as any other App Store subscription. We don't hold your card details and can't cancel it for you from our side, but we're glad to help if something looks wrong.
How do I delete my account or my data?
Email hello@fitovo.co and ask: we'll confirm and action it. Full detail on what we hold and for how long is in the privacy policy.
I found a bug, or something looks wrong
Please tell us: screenshots help a lot, and so does knowing roughly what you were doing when it happened. Email hello@fitovo.co or use TestFlight's feedback screen if you're a beta tester.
I have an idea for a feature
We want to hear it. Email hello@fitovo.co: founding members in particular get a real say in what we build next.
Is Fitovo Age or my readiness score medical advice?
No. Both are training guidance built from your own HealthKit and workout data, not a diagnosis. Always talk to a doctor about health concerns. Details in our terms.
Questions about the app, quiz, or waitlist that aren't covered here? There's a broader FAQ on the homepage, or just email us.
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